Salesforce Community Cloud Manager

Engagement Type: Upgrade.

Description: The successful candidate will be responsible for all customer facing written content, inspiring our customers to collaborate with an overall goal of growing the clients customer community into a first port of call for customer self help.

Minimum Years Experience: 5 Years

Key Skills Required:

  • Strong history with Salesforce Communities product.
  • Understanding of community networks with regards to design, functionality, strategy.
  • Experience in multi channel content creation, Community design and strategic development.
  • Ability to break down complex technical details and features into manageable, easy to understand content.
  • Salesforce certifications, ADM 201, Community Cloud Consultant.

Areas of Responsibility:

  • Create and manage a Salesforce Community which becomes the first place all of our customers go to get the answers to their questions.
  • Work to build relationships with internal and external stakeholders in order to align community efforts.
  • Help develop blogs, guides, knowledge articles and other customer success content.
  • Review and respond to community comments and posts in a quick and timely manner.
  • Create and manage reports and dashboards showing community usage and engagement.

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