Salesforce Community Cloud Manager

Engagement Type: Upgrade. Description: The successful candidate will be responsible for all customer facing written content, inspiring our customers to collaborate with an overall goal of growing the clients customer community into a first port of call for customer self help. Minimum Years Experience: 5 Years Key Skills Required: Strong history with Salesforce Communities product. Understanding of community networks with regards to design, functionality, strategy. Experience in multi channel content creation, Community design and strategic development. Ability to break down complex technical details and features into manageable, easy to understand content. Salesforce certifications, ADM 201, Community Cloud Consultant. Areas of Responsibility: Create and manage a Salesforce Community which becomes the first place all of our customers go to get the answers to their questions. Work to build relationships with internal and external stakeholders in order to align community efforts. Help develop blogs, guides, knowledge articles and other customer success content. Review and respond to community comments and posts in a quick and timely manner. Create and manage reports and dashboards showing community usage and engagement.

Engagement Type: Upgrade. Description: The successful candidate will be responsible for all customer facing written content, inspiring our customers to collaborate with an overall goal of growing the clients customer community into a first port of call for customer self help. Minimum Years Experience: 5 Years Key Skills Required: Strong history with Salesforce Communities product. Understanding of community networks with regards to design, functionality, strategy. Experience in multi channel content creation, Community design and strategic development. Ability to break down complex technical details and features into manageable, easy to understand content. Salesforce certifications, ADM 201, Community Cloud Consultant. Areas of Responsibility: Create and manage a Salesforce Community which becomes the first place all of our customers go to get the answers to their questions. Work to build relationships with internal and external stakeholders in order to align community efforts. Help develop blogs, guides, knowledge articles and other customer success content. Review and respond to community comments and posts in a quick and timely manner. Create and manage reports and dashboards showing community usage and engagement.

Engagement Type: Upgrade. Description: The successful candidate will be responsible for all customer facing written content, inspiring our customers to collaborate with an overall goal of growing the clients customer community into a first port of call for customer self help. Minimum Years Experience: 5 Years Key Skills Required: Strong history with Salesforce Communities product. Understanding of community networks with regards to design, functionality, strategy. Experience in multi channel content creation, Community design and strategic development. Ability to break down complex technical details and features into manageable, easy to understand content.  Salesforce certifications, ADM 201, Community Cloud Consultant. Areas of Responsibility: Create and manage a Salesforce Community which becomes the first place all of our customers go to get the answers to their questions. Work to build relationships with internal and external stakeholders in order to align community efforts. Help develop blogs, guides, knowledge articles and other customer success content. Review and respond to community comments and posts in a quick and timely manner. Create and manage reports and dashboards showing community usage and engagement.