Salesforce Application Support

Engagement Type: Support.

Description: This role forms a vital part of providing support to a government organisation.

Minimum Years Experience: 1 Year

5 Key Skills Required:

– Good with IT basic understanding of networking.
– Analytical and logical & enjoys troubleshooting.
– Possess excellent interpersonal, written and oral skills with the ability to work within a team environment with good communication skills and a good sense of humour.
– Knowledge of a CRM.
– Familiarity with the principles of providing support as well as Agile and DevOps ways

3 Areas of Responsibility:

– There is a need for people to engage in the full breadth of service tasks from directly taking calls from users to working with development teams to solve complex issues quickly and effectively.
– Respond to and update customers in a timely manner, keeping them informed of status of their case.
– Basic troubleshooting of Hosted PBX, Mobile, and third party network issues remotely.

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