Salesforce Customer Success Manager

Art des Engagements: Sales

Beschreibung: My client is looking for a Customer Success Manager who will work closely with a portfolio of the clients customers to discover their business needs and challenges, and coach them on the best ways to use the clients product to achieve their desired outcomes.

Mindest-Jahre Erfahrung: 3 Years

Erforderliche Schlüsselfähigkeiten:

• You are a personable and conscientious individual with a desire and ability to offer excellent customer service, with a collaborative and strong team player approach but still a self starter with excellent organisational skills.
• You have outstanding written and verbal communication skills at both practitioner and C Level and possess high level problem solving and analytical skills.
• You are success driven, fast paced, work well in a diverse team, enjoy dynamic and changing environment and can adjust priorities on the fly and effectively identify and develop initiatives to enhance and track customer experience.
• Experience in sales, account management, consulting and, or customer success experience with experience in increasing customer satisfaction, adoption, growth and retention, and closing sales deals at executive level.
• Preferably you have experience with Salesforce and in a VOIP Service Provider or Telco environment and Project Management.

Verantwortungsbereiche:

• Develop strong and sustainable relationships with assigned customers, increasing adoption, ensuring retention, and satisfaction with the client and their products.
• Work with assigned customers to develop a success plan that outlines how the client will be addressing their business critical needs both immediately and in the future and identify and manage potential issues.
• Ensure customers are coached so they become increasingly self sufficient.
• Marshal internal resources and support as needed to initiate corrective actions when a customer has an issue to ensure timely and satisfactory resolution.
• Function as the voice of the customer and provide internal feedback on how the client can better serve their customers.